Applying Six Sigma to Software Implementation Projects

Software development obviously needs the help of the Six Sigma methodology. One definitely knows about this. The Six Sigma can be well applied to the software implementation as well. One should know that generally two problems one of which is handling customer requests while the other is of implementation of a schedule. These two problems are extremely common in the failure of software projects. The following two cases will help one understand the role of Six Sigma in handling these.

Case 1: Understanding what the customer needs:

Supposedly a customer is too fickle minded and keeps on changing his requirements. Instead of getting annoyed the Six Sigma methodology can help in the following understandings:

One should always begin with customer goals:

In this particular method the customer needs are taken special care of. These needs are not only studied with the help of the interviewed questions about what they require but also the actual results of what and how the products are selling. A perfect record should be maintained and dealt with.

Prioritising after selecting the most appropriate from the facts:

This point of view is mostly related to how one should make the priorities that they should work on. The prioritisation should be done after carefully analysing the fact reports of the products and the actual consumer needs. This can only be successful in promoting a very logical way of decision making.

Case 2: Understanding the capability of the process:

What if one is late to submit an assignment or project on time and has got a warning letter from the boss on behalf of the team he is working with? The following points really need to be considered in this place:

The six sigma manages to allow people know that what the actual size of the problem is. The Six Sigma generally manages to check that what kind of relation generally exists between a customer and the team that is working towards their service. With the Six Sigma people can measure the capability very easily.

With Six Sigma around it will become definitely known that without logical thinking and reasoning no answer can be provided. Speed is another factor or responsibility that is essential for the Six Sigma procedure. The size or the weight of the particular project is what matters the most.

The Common Theme

The quote that states that managing is a fact determines what six sigma really it is. The Six Sigma process is definitely one of the rare that helps in correct organized and understanding of the customer needs. One needs to understand that the Six Sigma is the best to opt for in case they own a business. This process of Six Sigma can provide with the best possible results that one can ever think about. The basic concept of running the Six Sigma is depending on the facts for it.

This particular article will definitely help one understand that  how and why the concept of Six Sigma should be applied to the software implementation projects?

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The History of Lean Six Sigma

This is a short guide on the basics of Lean Six Sigma for beginners just starting out and wanting to know more. But before we jump into Lean Six Sigma, let’s find out what Six Sigma is all about.

What do you understand by Six Sigma?

Six Sigma is a complete and flexible system for achieving, sustaining and maximising business success by improving quality standards.

What allows Six Sigma, to stand aside?

The main objective of Six Sigma is based on a comprehensive understanding of customer needs, disciplined employment of facts, data analysis and statistical analysis and diligent attention to managing, improving and reinventing business methods. The whole philosophy is to achieve greater business success.

What is the Methodology of Six Sigma?

The methodology is developed around the concept of “process variation” can be reduced with advanced statistical tools. What does this mean? For example it can mean changing between the waiting time at a call centre call between ten seconds and three minutes.

The ideal goal is to create a process so that it will be 99.9997% defect free or it may produce only up to 3-4 defects per million opportunities. Put in real world terms, this means only 3-4 broken light bulbs per million produced or 3-4 customer calls from a million with waiting times exceeding a minute.

Put in statistical terms, this implies that a process centring the target has six standard deviations (sigma) between the process mean and the nearest specification limit. Hence the name, “Six Sigma”.

The Five Different Stages of Six Sigma:

Six Sigma is built based on a DMAIC framework of five stages:

• Define,
• Analyse,
• Measure,
• Improve, &
• Control

All of these phases contain a special set of techniques that helps the problem solver through the process of improvement from beginning to end.

What do you understand by “Lean”?

Lean is a specific set of tools developed specifically to reduce waste related to the flow of materials and information in a process from start to finish. The ultimate goal of Lean is to recognise and eliminate every unnecessary and value-less steps that a business process may have. This helps in streamlining production, improving quality and gaining customer loyalty.

What do you understand by Lean Six Sigma?

This is the result of a lot of theorists working on creating a system that can be more and more efficient. Starting in the 80’s, consultants trained in both techniques realised their potential to work in conjunction with each other and worked on creating a different set of tools for Six Sigma which is both aiming to improve quality while also being Lean and reducing waste. This is how Lean Six Sigma was created.

Lean Six Sigma is a combined approach to management where the strengths of each process is maximised and weaknesses minimised. Lean Six Sigma has become ever popular these days. LSS first works on using Lean techniques and tools to identify and reduce waste and increase production velocity. After which, Six Sigma is implanted to identify and eliminate process variation. Combined, they create a comprehensive system.

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